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Contact Information

Policyholders who believe themselves to be eligible and have not heard from the Scheme by April 2013 should first confirm that their policy is eligible for the Scheme by telephoning the “Policychecker” service.

After this, they should write to the Scheme to state their eligibility for the Scheme, quoting their full name, address and their Equitable Life policy number.

Eligibility Enquiries

Policychecker Service:

0300 0200 150

If you are a Group (company pension) scheme policyholder, you will need to provide your Group scheme policy number in order to use the “Policychecker” service to confirm the eligibility of your policy.

Calls are charged at UK national rates. Lines are open between 9am - 5.30pm Monday to Friday (except on bank holidays). This service is for general enquiries only. For your security we cannot discuss individual cases and our operators have no access to your personal or policy details.

General Enquiries

If you have a general enquiry or would like to inform us of a change to your personal information such as change of address there are several ways you can contact us.

In writing:

Equitable Life Payment Scheme

PO Box 4110

Glasgow

G58 1EL

By Phone:

0300 0200 150

Overseas calls: phone +44 (0)141 232 1377

Calls are charged at UK national rates. Lines are open between 9am - 5.30pm Monday to Friday (except on bank holidays). This service is for general enquiries only. For your security we cannot discuss individual cases and our operators have no access to your personal or policy details.

Email:

If you would like to ask us a general question about the Equitable Life Payment Scheme you can use this general enquiries form. For your security we cannot disclose personal information about individual cases and our operators have no access to your personal or policy details.

Contact Form

How to register a complaint:

If you have a complaint about the way the Scheme’s rules have been applied or how the Scheme has handled your case, click here to find out more about registering a complaint.

 

Press Office - media enquiries only:

For media enquiries please visit HM Treasury website. http://www.hm-treasury.gov.uk/contact_index.htm

Press releases on the Equitable Life Payment Scheme will be published in the News pages of this website. Documents will be added as they become available.