When can I expect a payment?
The Scheme has started to make payments to eligible WPA policyholders, and by April 2013 all eligible WPA policyholders that the Scheme is able to contact will have been notified of any payment due to them. For AWP and CWP policyholders, in all but exceptional cases, the Scheme will have paid everyone it can by April 2013.
If you have sent documentation as evidence of identity to the Scheme, you will be sent a warrant for payment as soon as this has been verified and processed by the Scheme.
If you think you have an eligible individual (i.e. non-group) policy but have not yet received a letter from the Scheme, please contact the Scheme directly as soon as possible on 0300 0200 150, quoting your full name, address and your Equitable Life policy number, and you will be advised of the next steps you should take.
For Group (company pension) scheme policyholders, please see When will I hear more?Back to the Q&A list