The Independent Review Panel provide a final review process for people who have been unable to resolve their complaint through the Equitable Life Payment Scheme’s complaints process.
The Review Panel usually meet once a month, though this may vary depending on the number of cases they have been asked to consider. For each case, the Review Panel will review all the evidence that has been submitted, in order to reach a decision.
Policyholders must have completed the complaints process within the Equitable Life Payment Scheme before applying for a review to be carried out by the Review Panel.
When the Review Panel has reached a decision it is final. There is no further appeal process once the Review Panel's decision has been issued. If the Panel has upheld your case and a recalculation is issued, the value of your payment can change. The amount you receive may go up or down, or remain the same.
Who are the members of the Review Panel?
The Review Panel has three members who are independent from the Scheme and have not been involved in creating the Scheme rules or the procedures for implementing them.
The Review Panel Members section of this website gives you more information about the Independent Review Panel members and their professional experience.